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By: Kyle Lofdahl

“HOW WE CONNECT” – A KEY TAKE-AWAY FROM 2017 FFR UNIVERSITY

Until recently, Jonathan Billiot’s day was filled with the “to-dos” of his job including addressing emails, case designs, and communications with other team members at Ark Financial Group, Austin, Texas.  But Jonathan and a group of his peers just attended a “Connecting with People” workshop.  During the workshop, speaker Lynnette Ward of Leadership Choice helped Jonathan and other attendees realize how communication is a “business tool”.  Ward outlined how to recognize different communication patterns, specifically through listening and modify how to respond.  You could see the “ah-ha” moments across the attendees’ faces as Ward pointed out how the same techniques help avoid conflict or misunderstanding in email communications.  Sabrina Straley of Infinity Wealth Management, Schaumberg, Illinois, summed up her key takeaway as, “Email is, perhaps, one of the biggest mediums that we use in our day-to-day interactions in the workplace. It was beneficial to learn how to respond according to the sender’s communication style.”

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